Shipping, Return & Exchange Policy

SHIPPING

Due to Covid-19, we do not ship Express or Overnight. We are currently shipping twice a week instead of daily to limit exposure for our employees.

We ship via US Postal Service Priority Mail.

RETURNS

We want you to love what you purchase from us. If you are not, please read the following Return Policy. Some sale items might have a different policy such as store credit only but we will always make that clear before you purchase.

Please contact amanda@sassybax.com for an RMA (Return Merchandise Authorization). You will be sent instructions on how to return.

If we sent the wrong product in error, contact us immediately via email at customerservice@sassybax.com. We will send the correct one and a prepaid return envelope to return the incorrect item.

EXCHANGES

We do not store credit card numbers for the safety of our customers. Therefore, if want to exchange, PLACE A NEW ORDER and return what you are not keeping for a credit.

All returns must be in NEW CONDITION WITH TAGS ATTACHED and returned within 30 days of purchase along with the packing slip (or a copy) that was sent to you with your products.

Use a trackable orm of shipping. We suggest USPS as they are the most cost effective and offer tracking on all Priority Mail.

We are not responsible for lost packages. If we don't receive your package we cannot give credit.

Customer is responsible for return shipping fees. 

If you receive Free Shipping as a promotion, and you return, a fee of $7.95 will be deducted from your credit.

We only accept returns of our products if you purchased them directly from us. If you purchased from another retailer, you must contact them.

To avoid a restock fee please make an effort to fold the product (the way it arrived) so that it doesn’t arrive wrinkled and require steaming.

If there is any makeup, body glitter, lotion or any kind of soil, odor (perfume, deodorant and/or smoke smell are normal offenders) or damage of any kind, the item cannot be returned or exchanged. This will be determined at our discretion. If it has been washed, we cannot take it back. 

We are the shapewear Oprah Magazine called the “greatest invention since the fork”!