Customer Support
If you need assistance please contact us by e-mailing us at customerservice@sassybax.com or faxing your question to us at the above number with a return number.

Ordering Methods
For your convenience, you may order online for the ultimate in speedy, accurate service. MasterCard, Visa, Discover and American Express are accepted, with complete worry-free security. That means you have no liability if your credit card account is subject to any fraudulent use or charges while being used to place an order with Sassybax.com.

Privacy Statement
Please review our Privacy Statement for details.

Credit Card Transaction Policy
Upon submission of a credit card order via the Internet, Sassybax.com will seek an approval code from the customer's credit card issuer, and charge the account for the full order amount at the time of ordering.

Cancellation Policy
Cancellations received prior to the shipment of stock merchandise will result in full refund to the credit card account.

Shipping Policy
Orders are generally processed within 24 to 48 hours. Every effort is made to ship within five business days. Express Delivery orders are given first priority. If for some reason, overnight delivery is not achieved, you will receive a credit for the difference in price on the shipping. If you have ordered a color, size or style we are temporarily out of stock on or which has been discontinued, we will email or call you. At that time, you may substitute, wait or cancel your order.

Return Policy
We offer a 30-day 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unworn merchandise, with all tags attached, within 30 days. We do not charge for re-shipping if you would like to make an exchange for another product. (Exchanges are shipped free of charge for one exchange per order, via FedEX ground.) Refunds will be issued for the price of the returned product, to the credit card used for the original purchase. Please allow us 2-3 weeks to process your return, you will receive an email confirmation when your exchange has shipped, or when the refund has been issued for your return.

Important notes about returning undergarments:

• Please make sure all tags and packaging are intact.
• By federal law, SASSYNIPS and SASSYMAX CANNOT BE RETURNED for obvious hygienic reasons.
• Sassy Shaper Bottoms (Leggings, Panties and Capris) may be returned if they have been tried on for sizing, provided that you wear your own panties when trying them on. (For hygenic reasons)
• We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.
• We reserve the right to refuse returns on items that have been damaged or soiled.

Errors or Damaged Merchandise
In the unlikely event we mistakenly ship you the wrong product, or in the rare event of a factory defect, simply contact us with your order number. We will gladly provide a pre-paid shipping label so you may return the item(s). Our mistake will not incur any additional shipping cost to you.

Special Notes
Late Returns/Exchanges - If more than 30 days have passed since you received your order, and you return it for exchange or refund, we reserve the right to accept or refuse them. If accepted, a $10 per-item restocking fee will be deducted from your refund. We recommend you return your product using a service that can be tracked and insured*, such as UPS, FedEx, or Priority Mail with Delivery Confirmation.

Send Returns or Exchanges to:

Sassybax Exchanges
12950 Culver Blvd.
Suite# 180
Los Angeles, CA 90066