We know you want your merchandise as quickly as possible but we are not Amazon. We are a much smaller family run business. We generally ship within 48 hours of reveiving your order. There are exceptions depending on the volume of orders we have that day. We ship during business hours Pacific Time, Monday-Friday. If you order on Friday and want 2 day delivery you will NOT receive your package on Monday as no one delivers on Sunday. We ship USPS (US Post Office) unless you specify otherwise.
Sometimes, you will be able to place an order but by the time we pull the order, it might be out of stock. In that case we will notify you that it is out of stock and give you the option to wait for it or cancel it. If we hold the order and ship later, we will only charge your card when it ships.
When you type in your card to our website, you are only authorizing us to charge the amount of the order. Your card is charged when the product ships.
We want you to be pleased with what you buy so if you are not, please read the following return/exchange policy.
IF YOUR ITEM IS FINAL SALE IT IS FINAL SALE. No returns will be accepted.
On Sale items that are exchangable, we do not pay shipping to resend the new item because it was already on sale....hope you understand. Before you return, check to see that we have the item you want to exchange it for. Some sale items are low on stock and are being discontinued when they sell out.
IF WE goofed (it happens!) and sent you the wrong size, item, color, we will reimburse you for the return postage but we don't provide return shipping labels. We will credit your card for the item/s and the postage if the item is in it's original condition. We request that you return it via US Postal Service Priority Mail.
If YOU PAID FULL PRICE AND IT IS WITHIN 30 DAYS OF PURCHASE, and you are not 100% happy with your purchase, you can return or exchange it, provided you return it in its original condition with tags please and within 30 days of receipt. If there is any makeup, body glitter, lotion or any kind of soil, odor (perfume, deoderant and/or smoke smell are normal offenders) or damage of any kind, the item cannot be returned or exchanged. This will be determined at our discretion. If it has been washed, we cannot take it back. Original shipping fees are not refundable. If we cannot take something back we will ship it back to you at your request and expense. If we have not heard from you in 30 days after your return we will donate the damaged item/s. If it is not donatable, due to damage, we will destroy it.
Once we inspect your return or item for exchange, we will accept or deny it. We will notify you if your return is unacceptable. If your return or exchange is rejected, and you want the item back, you must pay for it to be returned to you.
If your return or exchange is accepted, your card will be credited for a returnor you will be sent your requested exchange at our cost (again, this is for full price items only.)
We can only accept returns or exchanges of products that are purchased directly from www.Sassybax.com. If you purchased your item(s) from another store or onlie retailer, you must return or exchange with them.
If you are returning a purchase for a refund or exchange, you are responsible for the return shipping. We will pay the re-shipping to you of an exchanged item that is FULL price. If you need to exchange again, then the cost of shipping is yours.
If the your purchase was on sale and it was refundable for store credit only, you are responsible for shipping charges when you use your store credit if it doesn't qualify for Free Shipping (over $75).
Store credit is good for one year from the date it is given. We will not send you a check for any unused store credit. If you do not use it within one year the credit is null and void.
Any claims of non-delivery of a package must be made within 30 days from date of order or date of re-shippment.
Original shipping fees are not refundable on any returns.
PLEASE email CustomerService@Sassybax.com FOR RETURN AUTHORIZATION and address for return shipments.
Thank you for reading this and for shopping with us.
Sassybax...the shapewear Oprah Magazine called the greatest invention since the fork!