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Shipping, Returns and Exchanges

                          Shipping, Return and Exchange Policy 

We know you want your merchandise as quickly as possible and we ship as quickly as we can but we are not Amazon. We are a specialty product family run business. We generally ship within 48 hours of reveiving your order. There are exceptions depending on the volume of orders we have that day. We ship during business hours Pacific Time, Monday-Friday. If you order on Friday and want 2-day delivery you will NOT receive your package on Monday as no one delivers on Sunday. If you need the item for Saturday night or Sunday, you must ship Expedited Overnight  We ship USPS (US Post Office Priority Mail) which is a flat rate.

 We want you to be happy with what you buy so if you are not, please read the following return/exchange policy. Sale items have a different policy than full priced items.  

 If you wish to return or exchange something, please email us at customerservice@sassybax.com or call us right away for a Return Authorization and the address for returns. Do not send anything back without this. Write the RA# on the outside of the package and Attn: Returns Processing PLEASE INSURE YOUR RETURN. IF YOUR PACKAGE GETS LOST, WE CANNOT GIVE YOU A CREDIT OR EXCHANGE FOR SOMETHING WE NEVER RECEIVED.

The item/s must be in original condition with tags and be within 30 days of purchase. If there is any makeup, body glitter, lotion or any kind of soil, odor (perfume, deodorant and/or smoke smell are normal offenders) or damage of any kind, the item cannot be returned or exchanged. This will be determined at our discretion. If it has been washed, we cannot take it back. Original shipping fees are not refundable. If you are returning a purchase for a refund or exchange, you are responsible for getting it back to us. We suggest the US Postal Service for the most cost effective shipping.

 IF WE GOOFED (it happens!) and sent you the wrong size, item, or color, we will reimburse you for the return postage but we don't provide return shipping labels. We will reimburse you for the fee up to $5.95. We suggest the US Post Office for shipping. If you choose to ship with a more expensive service, any amount over $5.95 will be your responsibility. 

 If your return passes inspection, your card will either be credited for the purchase price or you will be sent your requested exchange. If your return doesn't pass inspection, we will contact you right away by phone or email. We will ship the item/s back to you at your request and expense. If you prefer not to have the purchase returned to you, we will donate it to Good Will.  If after 30 days we do not hear from you about what you want us to do, we will donate the item/s to Good Will. No further claims can be made.

 SALE items are exchangeable for another size. If we don’t have the requested size, you will be given a store credit, provided the returned tem is in new condition. The cost of shipping both to us and from us for the replacement piece/s is the customers. IF the item is FINAL SALE, NO returns will be accepted. Please do not send anything back without prior authorization. The Returns Processing Person cannot accept it. On site-wide Free Shipping Promotions, we will ship free for the original purchase. If you exchange for something else, you must pay for shipping for the exchange.

 We only accept returns or exchanges of products that are purchased directly from www.Sassybax.com. If you purchased your item(s) from another store or online retailer, you must return or exchange with them. 

 If your original purchase qualified for Free Shipping and you return some of the order, leaving what you are keeping to fall below the $75 Free Shipping threshold, we will deduct $5.95 to cover our original shipping fee from your credit. in the event we have a free shipping promotion and you return everything you ordered, we reserve the right to deduct the original shipping fee from your credit.

 Store credit is good for one year from the date it is given. We will not send you a check for any unused store credit.  If you do not use it within one year the credit is null and void. No further claims can be made after that time.

 Any claims of non-delivery of a package must be made within 30 days from date of your order. 

We make every effort to make sure our customers are 100% satisfied with their purchases and our service. If you have any issues please call us. The number is 310-862-5684.  We believe in old fashioned customer service. 

 Thank you for shopping with us. We value your patronage and hope you enjoy our products.Sassybax...the shapewear Oprah Magazine called the “greatest invention since the fork”!     Amanda Kennedy, Founder/Owner      

 

 

 

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