If you wish to return something, please email us YOUR NAME AND ORDER NUMBER at email@example.com for a Return Authorization Number and the address for returns. Write the RA# on the outside of the package and Attn: Returns Processing Department.
We do not store credit card numbers for the safety of our customers. Therefore, if you need a different size or color, you must re-order and return what you are not keeping.
PLEASE INSURE YOUR RETURN. IF YOUR PACKAGE GETS LOST, WE CANNOT GIVE YOU A CREDIT FOR SOMETHING WE NEVER RECEIVED.
All returns must have an RA # and be returned in NEW CONDITION WITH TAGS ATTACHED and returned within 30 days of purchase. If there is any makeup, body glitter, lotion or any kind of soil, odor (perfume, deodorant and/or smoke smell are normal offenders) or damage of any kind, the item cannot be returned or exchanged. This will be determined at our discretion. If it has been washed, we cannot take it back. Original shipping fees are not refundable. If you are returning a purchase you are financially responsible for getting it back to us. We suggest the US Postal Service for the most cost effective shipping and suggest insuring your package. We cannot give credit if we don't receive your return. We reserve all rights to make the final decision on returns.
IF WE GOOFED and sent you the wrong size, item, or color, call or email us. We suggest the USPS (US Post Office) for shipping. Please send your returns with a trackable and insured method of shipping.
If your return passes inspection, your card will either be credited for the purchase price or you will be sent your requested exchange. If your return doesn't pass inspection, we will contact you right away by phone or email. We will ship the item/s back to you at your request and expense. We reserve the right to charge handling fees in some cases. If you prefer not to have the purchase returned to you, we will donate it to Goodwill. If after 30 days we do not hear from you about what you want us to do, we will donate the item/s to Goodwill. No further claims can be made.
SALE items are returnable in NCTA* or exchangeable for another size but you are responsible for the shipping both ways. In some cases a handling fee will be applied depending on the discounted price.
FINAL SALE or Store Credit Only means item can be returned in NCTA* for Store Credit Only.
We only accept returns for products that are purchased directly from www.Sassybax.com. If you purchased your item(s) from another store or online retailer, you must return or exchange with them.
If your original purchase qualified for Free Shipping and you return some of the order, leaving what you are keeping to fall below the $100 Free Shipping threshold, we will deduct $6.00 from your credit to cover our original shipping fee. In the event we have a free shipping promotion and you return everything you ordered, we will deduct $6.00 for shipping from your credit.
If you receive a store credit it is good indefinitely. We will not send you a check for any unused store credit.
You will automatically be sent an email to notify you that your item has shipped. Any claims of non-delivery of a package must be made within 5 days from date of shipping. Non-delivery claims after that period will not be considered. It is your responsibility to pick up your package in a timely manner so it is not stolen from your mailbox or doorstep. We reserve all rights.
*NCTA = New Condition Tags Attached
Please inspect your products carefully upon receiving them.
We make every effort to make sure our customers are 100% satisfied with their purchases and our service. If you have any issues please email firstname.lastname@example.org
Thank you for shopping with us. We value your patronage and hope you enjoy our products.
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