We know you want your merchandise as quickly as possible and we ship as quickly as we can but we are not Amazon. We are a specialty product and a family run business. We generally ship 3-5 days after receiving your order Monday-Friday. On long holiday weekends we ship the beginning of the new week after the holiday. There are exceptions depending on the volume of orders we have that day. We do not ship on Saturday or Sunday or holidays. We ship with the US Post Office. Please note: Express does not guarantee overnight delivery in all circumstances. However, it does provide a specifically guaranteed date of delivery.
We want you to be happy with what you purchase from us. If you are not, please read the following Return Policy. Sale items have a different policy than full price items and Final Sale Items are for Store Credit Only. Store Credit items are for store credit only.
If you wish to return something, please email us YOUR NAME AND ORDER NUMBER at firstname.lastname@example.org for a Return Authorization Number and the address for returns. Write the RA# on the outside of the package and Attn: Returns Processing Department.
All returns must have an RA # and be returned in NEW CONDITION WITH TAGS ATTACHED and returned within 30 days of purchase. If there is any makeup, body glitter, lotion or any kind of soil, odor (perfume, deodorant and/or smoke smell are normal offenders) or damage of any kind, the item cannot be returned or exchanged. This will be determined at our discretion. If it has been washed, we cannot take it back. Original shipping fees are not refundable. If you are returning a purchase you are financially responsible for getting it back to us. We suggest the US Postal Service for the most cost effective shipping and suggest insuring your package. We cannot give credit if we don't receive your return. We reserve all rights to make the final decision on returns. PLEASE INSURE YOUR RETURN. IF YOUR PACKAGE GETS LOST, WE CANNOT GIVE YOU A CREDIT FOR SOMETHING WE NEVER RECEIVED. We suggest USPS (US Post Office) for shipping.
We do not store credit card numbers for the safety of our customers. Therefore, if you need a different size or color, you must re-order and return what you are not keeping.
IF WE GOOFED and sent you the wrong size, item, or color, contact us immediately via email. We will take care of it.
Once we receive your return, we inspect it. If your return passes inspection, your original form of payment will be given credit. If your return doesn't pass inspection, we will contact you right away by phone or email. We will ship the item/s back to you at your request and expense. We reserve the right to charge handling fees in some cases. If you prefer not to have the purchase returned to you, we will donate it to charity. If after 30 days we do not hear from you about what you want us to do, we will donate the item/s. No further claims can be made.
SALE items are returnable for credit in NCTA* unless it is stated that the price is FINAL SALE. FINAL SALE means item/s can be returned in NCTA* for Store Credit Only.
You are responsible for the shipping. In some cases a handling fee will be applied depending on the discounted price.
We only accept returns for products that are purchased directly from www.Sassybax.com. If you purchased your item(s) from another store or online retailer, you must return or exchange with them.
If your original purchase qualified for Free Shipping and you return some of the order, leaving what you are keeping to fall below the $100 Free Shipping threshold, we will deduct $6.95 from your credit to cover our original shipping fee. In the event we have a free shipping promotion and you return everything you ordered, we will deduct $6.95 for shipping from your credit.
If you receive a store credit it is good indefinitely. We will not send you a check for any unused store credit.
You will automatically be sent an email to notify you that your item has shipped. Any claims of non-delivery of a package must be made within 5 days from date of shipping. Non-delivery claims after that period will not be considered. It is your responsibility to pick up your package in a timely manner so it is not stolen from your mailbox or doorstep. We reserve all rights.
*NCTA = New Condition Tags Attached. Please inspect your products carefully upon receiving them.
We make every effort to make sure our customers are 100% satisfied with their purchases and our service. If you have any issues please email email@example.com
Thank you for shopping with us. We value your patronage and hope you enjoy our products.
We are the shapewear Oprah Magazine called the “greatest invention since the fork”!